Company: Fendi
Country / Region : Malaysia
City : Johor
Business group: Fashion & Leather Goods
Contract type: Permanent Job
Function: Retail
Experience required: Minimum 10 years
Reference No.: FEND02974
Date of publication: 2023.05.15
POSITION
Performance Management and Business Development
- Monitor and achieve store performance with relevant KPIs
- Contribute to the store sales target*
- Conduct a brief every day and animate the brief with a “Team Board”
- Analyze the business, propose, and implement action plans to improve results, generate sales for each product category
- Demonstrate sales leadership for staff and set performance targets for team and individual with relevant to KPIs
- Set sales targets for individuals and departments (when applicable)
- Be aware of local trading environment and its impact on our sales, including competitors' trading activities
- Propose in-store activities
- Instruct and supervise staff in the correct execution of all company operating procedures
Client Management
- Manage quality of customer service, to meet customer
- Develop loyal FENDI customers and make sure that all customers are properly assigned to a Client Advisor
- Act as brand ambassador to strengthen/build relationships with VIP clientele/new customers
- Improve Mystery Shopper Results with action plans
Staff Management
- Manage sales force in order to achieve sales target and assign clearly day-to-day tasks
- Motivate employees to maximize team spirit, to promote teamwork and to maintain harmonious staff relations
- Enhance individual's performance through Monthly Touch Base and daily coaching
- Assist HR Dept in recruiting the most qualified applicants to meet the store needs
- Supervise store personnel and enforce Company policies while adhering to proper procedures regarding disciplinary action
- Ensure the proper management of staffing roster to provide effective store coverage
- Ensure the whole team is equipped with relevant working tools and ensure all needed accounts are in place and maintained (e.g. retail POS, Icom credentials)
Training
- Set up In-Store training routine
- Responsible for full spectrum on-the-job-training, reinforce brand's DNA in the team, KPIs
- Conduct Induction Training for new joiners and mentoring exercises
- Identify individual and team training needs to develop Talents and communicate these needs to HR Department /local retail training manager
Administrative and operations Management
- Manage day-to-day needs and administration
- Review and submit sales and operational reports to management in adherence to company's KPIs and policies
- Inform management of decisions and procedures relating to business made at store level and any staff issues
- Oversee and ensure accuracy in daily invoices, petty cash, invoice control.
- Take necessary action to effectively control costs and ensure efficient operation in the store
- Ensure that FENDI’s standards are applied and maintained at all times across the customer service, internal control and back office activities (stock, administration, etc.).
- Make sure inventory checks are in place and is responsible for discrepancies
General Store Conditions / Visual Merchandising
- Ensure that Visual Merchandising is consistent with Company standards
- Know the best sellers and have them on display all the time
- Make the best out of the display and proximity storage
- Align periodically visual merchandising & sales performance
- Maintain good standards for team area
- Daily perform back-office controls
PROFILE
Key Requirements
- Minimum 5 - 7 years of related experience in retail/luxury industry
- 2 years of managerial experience
- Bachelor’s degree
- Strong in commercial and customer service mindset
- Outgoing, dependable, and pro- active team player
- Good organizing and follow up skills
- Excellent interpersonal, communication and networking skills
- Ability to generate trust among both coworkers and clients
- Result driven, capacity to implement all needed initiatives and demonstrate commercial creativity
- Proficient in MS office, CRM and retail tools
