Salary - 85k -95k TBH
Role: Subject Matter Expert
**Language Proficiency: English (B2 level) native Japanese speaker
Location: Bangkok Thailand
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About the Role:
· The responsibility of the SME (Team Lead) will make sure the team is meeting the targets and
acting as team leader back up.
· One should be ok watching the egregious/sensitive content.
Skill: Experience in Commo & Content Moderation
Responsibilities:
● To be responsible to meet all agreed client SLA’s and performance parameters
● Ability to observe, analyze and give constructive feedback
● Firming of quality Parameters and Targets for each process
● Ability to identify training needs of quality teams and accordingly impart training to team
members
● Ability to coordinate with the operations team to ensure all parameters are met
● To develop strong inter-personal relationships with team, to cohesively bond them together
with the company and integrate them with the vision and core values
● To identify areas of concern and under performance and take corrective actions
● To be directly responsible towards fostering the development of the team by motivating them
and ensuring career advancement
● To be a single point of contact with the team and the senior management through effective
communication on key deliverables
● To ensure quality reporting and work with operations to build highly effective measurement and
reward system based on data.
● To periodically interact with the middle and senior management of client companies.
● Analytical and logical reasoning & numerical skills
● Knowledge about current affair and social media
● Expertise in Excel and PowerPoint
● Flexible in working in all shifts as per business requirement.
Desired Skills:
- Excellent in oral and written English communication
- Excellent team player
- Analytical skills and display maturity
- Excellent in MS office - excel, power-point and ability to perform MIS
- Exposure to basic call quality tools is preferable
- Demonstrated proficiency in multi-tasking and clearly demonstrated passion for ensuring the
success of the client’s culture of excellence and commitment to quality and customer service.
- Passion for learning and creative problem-solving. Strong knowledge of cultural context in the
user countries supported
Qualifications for both are the following:
· Mandatory for Thailand BOI Work Permit:
· Active passport
· Bachelor’s Degree or higher
· At least 5 years total employment experience (must have employment certification from the employers)
· At least 27 years
Concentrix qualifications:
· Prior experience in a similar BPO role
· Leadership skills and/or supervisory experience
· Good English comms
· Flexible with shifting schedules
Job Type: Full-time
Salary: From RM11,193.00 per month
Schedule:
- Rotational shift
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Language:
- Japanese (Required)
Willingness to travel:
- 100% (Required)
Application Deadline: 07/29/2023
Expected Start Date: 07/31/2023
